CATEGORY: Recruiting

The latest ideas and innovations to help you find the best person for the job today. RSS-Feed

Call Center Skills and Abilities to Look For in Your Customer-Facing Employees

Posted by Jessica Miller-Merrell

call center skills and abilities

With a greater focus being placed on customer service and a trend in slimming down to create a more efficient workplace, there has never been a more important time to recruit the right employees. Call centers and other customer service employees are critical to the success of any company. 40% of clients will buy more when they receive great customer service (Source) When dealing with customer-facing employees, a company will want to make sure it’s hiring smartly and efficiently.  Call center employees must possess certain qualities in order to be successful in a high-demanding phone-centric environment. 3 Call Center Skills and Abilities 1. Remaining Calm Under Pressure One of the key skills in a call center is the ability to remain [...]
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How to Prepare for a Video Interview and Ace It

Posted by Eric Friedman

how to prepare for a video interview

More and more companies are using video interviews at some stage in their hiring process. According to Software Advice, 60% of hiring managers and recruiters have turned to using video technology when they need to carry out remote job interviews. Therefore, you can certainly count on a video interview in your next application. Such interviews are part of a longer job application process. You are given a link to a page where you record answers to pre-selected interview questions, and you have a set amount of time for each answer. Usually, you get one or two tries before submitting your final video or audio file. How can you best prepare yourself to make a good impression in front of the camera? Here are things you need to know bef [...]
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15 Interview Questions to Ask in One-Way Video Interviews

Posted by Eric Friedman

questions to ask in an interview

Are you in a race to find the perfect candidates for your company's open positions? Interviews have always played an essential role in discovering who has the knowledge and skills to go the extra mile and who doesn't.  As hiring becomes more global and more employees work remotely, one-way video interviews have become a cost-effective solution for HR. Combining skills assessments with video interviews will give you a 360-degree view of your candidates. This combination is an innovative method to assess hard and soft skills, save on transportation costs and get the interview process started much faster than you would if you were scheduling in-person interviews. You can confirm that candidates meet the basic requirements of the job and [...]
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4 Rules to Follow in 2019 When Contacting a Prospective Candidate

Posted by Jonathan Kim

prospective candidate

Just like good job candidates have to put their best face forward when going in for a job interview, those employers who are looking to fill job positions with good candidates must do the same when the HR department contacts a prospective candidate in 2019 about a job. Whether you are cold-calling in hopes of getting someone who isn't actively seeking a position or you are making calls to potentials you have had interactions with before, proper communication is a must during the employer-to-candidate contact portion of the recruiting process. Take a look at a few important rules to follow in 2019 when reaching out to prospective job candidates by phone, email, or text. 1. Know who you are contacting. If you truly want to grab a candida [...]
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5 Top HR Tech Trends to Start Using in 2019

Posted by Chris Fields

hr tech trends

In 2008, Apple debuted the iPhone 3G and Tesla Motors introduced us to their super-fast electric car, the Tesla Roadster. Yeah, that’s been over a decade already!  You have probably never considered how these innovations could impact the workplace, yet they have.  So, how have they changed work today? There is a direct correlation between the iPhone and today’s handheld devices or mobile units used in the workplace for point of sales, inventory management, internal and external communications, in addition to countless other applications.  Tesla’s groundbreaking work with electric motors and instinctive automated features have sparked the imagination of several companies pushing them to think outside the box and create even mor [...]
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5 New Recruiting Trends You Should Implement in 2019

Posted by Kristina Minyard

hr trends for 2019

The future workforce is a blended one, with humans and machines working side by side. We cannot leave the future success of our businesses to chance, yet that is precisely what many organizations are doing by leaving reskilling entirely up to employees. Here are the five HR trends for 2019 that you should implement: Work is changing. 1. As work changes your workforce has to change. Invest in reskilling your current workforce to avoid a revolving door and unnecessary recruiting challenges. Finding ways to retain your already valuable workforce is the easiest and most affordable approach to your organizations recruiting needs. Incorporate real-time learning and hands-on application in your development strategy while taking into considera [...]
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Develop a New Skills Selection Process: Talent Acquisition for Remote Employees

Posted by Jessica Miller-Merrell

The remote work trend shows no sign of abating and for good reason: study after study shows us that a remote workforce decrease costs and increases productivity. According to Flexjobs.com, remote work grew 115 percent among U.S. employees during the past 10 years. As a result, HR professionals everywhere are having to adjust our approach talent acquisition. Hiring a remote team is quite a bit different. We’re having to solve for different skill sets over and above what the typical role requirements are. Plus we have to factor in the reality that the employee isn’t going to be shoulder to shoulder with their boss on a daily basis. Six Skills Remote Workers Need to Have  Here are six skill competencies remote job applicant should [...]
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How to Ask Three Uncomfortable Interview Questions

Posted by Eric Friedman

interview questions

For HR professionals, a hiring decision is often the most uncertain and costly one they make. The whole point of interviewing a candidate is to gain information that will give the company more insight into the person’s personality, character, work ethic, and potential. There are so many interview questions, assessments, or job preview strategies available, that you must be really “picky” about what you choose. Traci Wilk, former HR chief at Starbucks, says that asking interview questions about challenging work experiences can help discern whether a candidate is willing to learn from their mistakes and reveal if they have a growth mindset. In this article, we will share three interview questions + a BONUS one that can predict s [...]
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