CATEGORY: Employee Relations

Tips and ideas for creating a positive workplace culture that fosters productivity as well as job satisfaction. RSS-Feed

How Job Assessment Tests Speed Hiring for Staffing Firms

Posted by Eric Friedman

How long does your hiring process really take?When you consider that you have to analyze the job requirements, write and post the job ad, promote it on different platforms and social media, read hundreds of resumes, conduct interviews, run tests and carry out background checks, you’re looking at around 30 to 40 hours of work for each role, at least.When you look at how long the whole hiring process takes, including everyone involved, not just you, the numbers can get even higher. It can take 45 days, because you also have to interview the candidates two to three times, communicate with them on the phone, wait for answers, and keep the client apprised of the process.This laborious process means that your investment in your recruiters is sp [...]
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Favoritism and Nepotism: Managing Favoritism in the Workplace

Posted by Lucy Benton

favoritism nepotism

As HR professionals, we’re the ones responsible for keeping the employees at our organizations happy and productive. This goal is hard to reach if there is favoritism or nepotism on the job, especially if it’s allowed to grow unchecked. What is favoritism in the workplace? Favoritism in the workplace is exactly what it sounds like: favoring someone not because he or she is doing a great job, but for reasons outside of the job performance. For instance, a manager consistently offers an employee the best and most highly-regarded projects, even though that employee does not perform well enough to deserve them. Or perhaps an employee is offered a promotion over someone else who has been at the company longer and has more experience. [...]
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5 Tips to Ensure Your Employees Will Upskill

Posted by Kristina Minyard

upskill

If you were to conduct a brief google search on “benefits of upskilling employees” you would discover article after article covering benefits from saving money to improving employee morale. Thought leaders and vendors alike agree that upskilling can improve your retention rate, increase customer satisfaction, attract new talent, and contribute to strategic succession planning. It’s a widely accepted idea that upskilling your employees is a benefit to both you and your employees, but how do you go about upskilling in a strategic way? 1. Make it part of your culture. Make upskilling part of your culture so that it is accessible for all employees. If it’s hard for employees to take advantage of your benefits/resources, they won’t [...]
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The Ultimate Collaborative Assessment Solution

Posted by Eric Friedman

When people write, code, or use Microsoft Office tools, they can often solve the same problem in different ways. All these tasks require either creativity or higher-order thinking skills. However, these skills can’t be easily evaluated. You often need at least two brains. :- ) Organizations want their teams to be creative but are not entirely sure how to select and assess those skills. The question remains: “Can the answers to open questions be measured and evaluated?”, “What assessment tools are available to assist us in recognizing creative thinkers or how they structure their ideas?” “How might we evaluate and compare various ways of addressing the same open question?” eSkill's collaborative assessment solution all [...]
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4 Keys to Developing a Robust Young-Talent Pipeline

Posted by Chris Fields

Young workers? If you believe the headlines, young workers are all unreliable, entitled, non-committal and whiny – but that is fake news. Young workers generally get a bad reputation based on the actions of a few and the truth is, just as a sports franchise needs young athletes, companies need young workers. But why is it important, and what are the keys to developing a young robust talent pipeline? The Greek philosopher, Heraclitus once said, “Change is the only constant in life.” In human resources, we are faced with replenishing workers all the time. Often we do so as our employees get promotions or retire. The HR department is tasked with finding and attracting younger workers to bring in new ideas, energy and diversity as th [...]
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How to Reduce the Time It Takes to Hire

Posted by Chris Fields

The time it takes to hire is steadily increasing. Jen Dewar, a contributor to Lever’s Talent Innovation Blog, in October 2017, wrote that, according to DHI Hiring Indicators, the average time to hire was 30 days. Nikoletta Bika, in her article for Workable, referred to a September 2017 DHI Hiring study that categorized the time to fill jobs by top industries—some take as few as 12.7 days to fill a position, whereas other take as long as 49 days. Alison Doyle, in an article for The Balance Careers, cites statistics that suggest for every $10,000 in salary, job seekers take a month longer to find a job. So why does it take so long to hire and what can be done to reduce that time? One big reason are far too many résumés to sift [...]
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How to Assess Coding Skills (if you have little coding knowledge yourself)

Posted by Kristina Minyard

Hiring is one of the most important pieces of an organization’s success, so it’s imperative we test candidates for the skills they will be required to use on the job. Taking the step of skills testing to ensure candidates can perform at the level your organization needs will increase your chance of retaining those employees while ensuring you build a team who can get the job done. An ongoing question in the hiring community is “How do recruiters source and screen candidates in a field where they have no hands-on experience?” It’s unreasonable to expect a recruiter to have hands-on experience representing every field your company will hire candidates for, so it’s necessary to equip your recruiting team with the right knowledge [...]
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5 (Illustrated) Best Practices When Screening for Customer Service Reps [PART 2]

Posted by Lisa Perrin

In the first part of this article we identified the five most valuable skills you need to look for when hiring your customer service representatives. Once you've identified these skills, the question remains: “How can you find all these skills in ONE person?”. Invest in relevant, valid skills testing Enhance your candidate screening process by creating an effective system. The most important drivers of validity and predictiviness is the relevance of a test to a job requirement. Not everyone is going to be a good fit, and some candidates may be over-qualified. This is why focusing on the skills, hard and soft, needed for the job is especially important when it comes to recruiting for customer service positions. Administering skills [...]
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