CATEGORY: Recruiting

The latest ideas and innovations to help you find the best person for the job today. RSS-Feed

Five Essential Qualities to Look for in Customer-Facing Employees

Posted by Jessica Miller-Merrell

five qualities

'>'> The customer-facing position is the most critical role in the service environment. Currently, about 27% of jobs, from retail to restaurant, fall into this category. As a hiring manager, you know that turnover can be high in these positions and employee morale can be low. To keep good candidates from leaving your workplace, it’s important to evaluate some specific skills when hiring, testing, or analyzing on-the-job training. To ensure optimal candidates and decrease turnover, we’ve come up with a few skills that hiring managers should put more emphasis on when deciding on which candidates to hire. '>Showing Empathy - While empathy can be learned, it is also something that comes more naturally to some people. Customers need the [...]
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Nonverbal Communication at Job Interviews

Posted by Eric Friedman

job interview non verbal communication

'>'> When you are interviewing a candidate for a job, the most important factor to consider may be something you may have never even thought about: nonverbal communication. When people communicate, they are constantly sending out information, using '>body language, such as posture and gestures, as well as their tone of voice and facial expressions. These signals are often perceived on a subconscious level, and they form the basis of first impressions. Recent findings about micro-expressions indicate that people pick up on fleeting facial expressions, lasting only a fraction of a second. Slowed down video recordings showed that people tend to mimic each other’s micro expressions, indicating a level of understanding occurring too qui [...]
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