CATEGORY: Recruiting

The latest ideas and innovations to help you find the best person for the job today. RSS-Feed

Call Center Simulation

Posted by Eric Friedman

call center simulation

Simulations are widely used in education, training, and recruiting today. By immersing the user in a virtual environment that recreates activities in a life-like manner, simulations provide an immersive, interactive experience in which the user learns by doing. In addition to providing hands-on learning, simulations provide an extraordinary view of how a job candidate will perform if hired. Developed in the 1930s, simulation training is used by some 70% of businesses across the world. A study published in Medical Training magazine in 2009 showed that medical students enjoyed learning more from simulations and actually retained more information from them. (Wake Forest University School of Medicine, Michael T. Fitch, M.D., Ph.D.) And [...]
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Five Essential Qualities to Look for in Customer-Facing Employees

Posted by Jessica Miller-Merrell

five qualities

The customer-facing position is the most critical role in the service environment. Currently, about 27% of jobs, from retail to restaurant, fall into this category. As a hiring manager, you know that turnover can be high in these positions and employee morale can be low. To keep good candidates from leaving your workplace, it’s important to evaluate some specific skills when hiring, testing, or analyzing on-the-job training. To ensure optimal candidates and decrease turnover, we’ve come up with a few skills that hiring managers should put more emphasis on when deciding on which candidates to hire. Showing Empathy - While empathy can be learned, it is also something that comes more naturally to some people. Customers need the feelin [...]
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Nonverbal Communication at Job Interviews

Posted by Eric Friedman

job interview non verbal communication

When you are interviewing a candidate for a job, the most important factor to consider may be something you may have never even thought about: nonverbal communication. When people communicate, they are constantly sending out information, using body language, such as posture and gestures, as well as their tone of voice and facial expressions. These signals are often perceived on a subconscious level, and they form the basis of first impressions. Recent findings about micro-expressions indicate that people pick up on fleeting facial expressions, lasting only a fraction of a second. Slowed down video recordings showed that people tend to mimic each other’s micro expressions, indicating a level of understanding occurring too quickly f [...]
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