CATEGORY: Recruiting

The latest ideas and innovations to help you find the best person for the job today. RSS-Feed

Hard Skills vs. Soft Skills

Posted by Jessica Miller-Merrell

skills construction

Understanding the Difference Between Hard Skills & Soft Skills in Pre-Employment Testing I remember my first encounter with pre-employment testing. I was terrified and sweating bullets. Having just taken the GMAT, I did not know what to expect, and no one bothered to tell me how, what, or even why I was taking the test. Now, working in the field of human resources, I find that I’m not alone, as frustrated job seekers wonder and worry about the importance, the differences, and the types of testing given during a company’s hiring process. Often times hiring managers are also completely unaware of what it’s all about. Well, I’d like to help change that. Hard Skills and Soft Skills At first glance, your candidate appe [...]
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Building a Pipeline is More than a Pipe Dream

Posted by Jessica Miller-Merrell

pipe dream

“Pipe dreams” refer to the visual hallucinations that occur after smoking a pipe full of opium. Despite the term’s origins, today, people refer to a pipe dream as an impossible goal. For many a recruiter with a bare pipeline, finding the tricks to keeping it full and flush may seem like a pipe dream. Fear not, a full pipeline can be more than a hallucination. There are tried and true methods you can immediately implement to augment or streamline your current candidate recruitment process to continually drive new candidates – particularly qualified candidates – into your resources pool. Having a full pipeline takes a proactive approach. Resources for recruiting may be lean, but getting and keeping a fresh pool of candidates [...]
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Candidates with Klout Score Under 35 Need Not Apply

Posted by Jessica Miller-Merrell

social media klout score

Pre-Employment Assessments Offer Companies Hiring Social Media Managers an Alternative to Klout. Hiring is hard. It’s even harder when recruiting and interviewing for positions requiring skill sets and qualifications unfamiliar to the hiring manager. This is especially true with positions that elicit lots of response, such as a social media or community manager. A job posting of this kind could result in hundreds – if not thousands -- of resumes. Where does one begin vetting and filtering to select the top 7 candidates? Companies like Salesforce are using a popular social media measurement and online influence tool called Klout to qualify their candidates. The hiring giant recently posted a job for a community manager position [...]
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Finding the Perfect Job Candidate

Posted by Eric Friedman

finding best candidate

Think interviews are the best way to find the perfect candidate? Think again. Studies have shown that personal bias in the interview process can lead to bad hiring decisions, and that objective evaluations of ability are a much stronger indicator of hiring success. In a study conducted at the University of Michigan, way back in 1984, interviewing was shown to contribute less than 2% to a successful hire. The only valid predictor of hiring success is the candidates’ ability level. This is hard to assess in a face-to-face interview, and requires objective measures. Since a bad hire can have such a high cost in both time and money (more than $100,000 when you add in salary and replacement costs, by some estimates), it is well wort [...]
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Call Center Simulation

Posted by Eric Friedman

call center simulation

Simulations are widely used in education, training, and recruiting today. By immersing the user in a virtual environment that recreates activities in a life-like manner, simulations provide an immersive, interactive experience in which the user learns by doing. In addition to providing hands-on learning, simulations provide an extraordinary view of how a job candidate will perform if hired. Developed in the 1930s, simulation training is used by some 70% of businesses across the world. A study published in Medical Training magazine in 2009 showed that medical students enjoyed learning more from simulations and actually retained more information from them. (Wake Forest University School of Medicine, Michael T. Fitch, M.D., Ph.D.) And [...]
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Five Essential Qualities to Look for in Customer-Facing Employees

Posted by Jessica Miller-Merrell

five qualities

The customer-facing position is the most critical role in the service environment. Currently, about 27% of jobs, from retail to restaurant, fall into this category. As a hiring manager, you know that turnover can be high in these positions and employee morale can be low. To keep good candidates from leaving your workplace, it’s important to evaluate some specific skills when hiring, testing, or analyzing on-the-job training. To ensure optimal candidates and decrease turnover, we’ve come up with a few skills that hiring managers should put more emphasis on when deciding on which candidates to hire. Showing Empathy - While empathy can be learned, it is also something that comes more naturally to some people. Customers need the feelin [...]
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Nonverbal Communication at Job Interviews

Posted by Eric Friedman

job interview non verbal communication

When you are interviewing a candidate for a job, the most important factor to consider may be something you may have never even thought about: nonverbal communication. When people communicate, they are constantly sending out information, using body language, such as posture and gestures, as well as their tone of voice and facial expressions. These signals are often perceived on a subconscious level, and they form the basis of first impressions. Recent findings about micro-expressions indicate that people pick up on fleeting facial expressions, lasting only a fraction of a second. Slowed down video recordings showed that people tend to mimic each other’s micro expressions, indicating a level of understanding occurring too quickly f [...]
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