CATEGORY: Recruiting

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Five Essential Qualities to Look for in Customer-Facing Employees

Posted by Jessica Miller-Merrell

five qualities

The customer-facing position is the most critical role in the service environment. Currently, about 27% of jobs, from retail to restaurant, fall into this category. As a hiring manager, you know that turnover can be high in these positions and employee morale can be low. To keep good candidates from leaving your workplace, it’s important to evaluate some specific skills when hiring, testing, or analyzing on-the-job training. To ensure optimal candidates and decrease turnover, we’ve come up with a few skills that hiring managers should put more emphasis on when deciding on which candidates to hire. Showing Empathy - While empathy can be learned, it is also something that comes more naturally to some people. Customers need the feelin [...]

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Nonverbal Communication at Job Interviews

Posted by Eric Friedman

job interview non verbal communication

When you are interviewing a candidate for a job, the most important factor to consider may be something you may have never even thought about: nonverbal communication. When people communicate, they are constantly sending out information, using body language, such as posture and gestures, as well as their tone of voice and facial expressions. These signals are often perceived on a subconscious level, and they form the basis of first impressions. Recent findings about micro-expressions indicate that people pick up on fleeting facial expressions, lasting only a fraction of a second. Slowed down video recordings showed that people tend to mimic each other’s micro expressions, indicating a level of understanding occurring too quickly f [...]

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A Culture of Success

See how we helped Zappos to decrease their recruiting costs.

Why Eskill

Tired of never-ending interview processes? Speed up your recruiting and find the right person for the job. Let us help you!

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Testimonials

Christa Foley

Recruiting Manager Zappos

“The wide variety and customizability of eSkill’s online testing allows us to pre-screen many of our candidates before they even get to our doors. And this is a key factor, because once a potential hire shows he/she possesses the skills necessary to do the job, our recruiters can concentrate on the second—and equally important—part of the [...]

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