CATEGORY: Recruiting

The latest ideas and innovations to help you find the best person for the job today. RSS-Feed

5 Innovative Ways to Select Quality Talent for Customer Service Positions

Posted by Kristina Minyard

customerservice_leftf

Without customers, businesses don’t exist! We can all agree that having someone to buy our products or services makes customer service a key component to a successful business. But all customer service does not have to be conducted the same way. Some key skills, however, contribute to excellent customer service across industries. Gregory Ciotti recently reviewed the 16 customer service skills that every employee needs. Beyond these foundational elements of customer service, what kinds of customer service, unique to your organization, do you aim to provide? You will need to take the time to evaluate what skills your employees need to reach those goals. These differentiators will help you determine what skills to recruit and test [...]
Read full entry

5 (Illustrated) Customer Service Skills to Look for When Hiring Your Reps [PART 1]

Posted by Lisa Perrin

customerservice_leftf

There's SO much unreliable information about résumés out there—making it impossible to completely trust what you are reading. In addition, using interviews and detailed tests to reduce a large applicant pool is time-consuming and inefficient. So... what if you could: 1. Accurately screen for the most skilled candidates prior to in-depth interviewing 2. Increase the skills of your customer service staff while reducing turnover from poor hiring choices 3. Decrease the risk of discrimination litigation 4. Use objective, defensible data for hiring decisions. If you did that, you'd make better hires in less time, while reducing legal risk. To make these improvements, you need to enhance your candidate screening process [...]
Read full entry

How Human Resource Professionals Can Hire Freelancers

Posted by Makeda Waterman

freelancers_leftf

Did you know 35% of the workforce are freelancers? The top organizations around the world are discovering the benefits of hiring freelancers who work in graphic design, writing, healthcare, human resources and consulting. Since freelancers are not company employees, you will not have to cover their vacation pay, employee benefits, and sick leave. If your company is considering finding freelancers to work on-site or from home, here are some effective ways to find top talent. 5 ONLINE RESOURCES TO FIND FREELANCERS Freelance Websites As a freelancer, I search for work opportunities on freelance websites. A few sites to consider are Freelancemyway, Upwork, and Guru. They offer a list of freelancers who have a variety of skills, along [...]
Read full entry

The Best (and Worst) Tips for Managing Employees Older Than You

Posted by Chris Fields

Should you ever put a younger person in charge of older employees? How do you manage a team of people who are more experienced and older than you? Organizations need new employees and new leaders, but, sometimes, putting a younger or newer person in charge can cause quite a problem. New leadership makes some long-time employees feel insecure, which may cause them to shut down or try to sabotage their new leaders. New leaders are often thrown into the fire, unequipped and unprepared to manage an older and a more experienced team, so how does someone with less experience gain respect and lead employees who are skilled and older? START TESTING WITH THE NEXT GENERATION OF SKILLS ASSESSMENT SOFTWARE Worst Practices Before we discuss b [...]
Read full entry

2018 Talent Acquisition Trends You Need to Know

Posted by Makeda Waterman

A human resource recruiters job will be full of innovation in the New Year. The Statistics Portal is projecting that 154 million employees in the United States will be employed in 2018. As organizations focus on ways to find younger and top-tier talent, work productivity in HR will increase as technology assists HR with time-consuming responsibilities. The next time you are invited to a meeting to improve the way your department functions, bring a few of these ideas with you. 1.Telecommute Work Opportunities In her Uptowork article, Natalie Severt writes about how work-from-home job opportunities help to engage and retain millennial workers. About 30 percent of the workforce works from home, and offering this flexibility as a recruit [...]
Read full entry

How to Recruit Your First Remote Team in 2018

Posted by Bart Turczynski

remote team_leftf

You’ve probably heard employees who work remotely are more productive. No wonder an increasing number of them are given the opportunity to work from home. Even if the advantages of remote work are debatable, you have this one perfect project. You’re tempted to work with a remote team. It’s techy, it requires people to focus on specific tasks, and their productivity can be easily measured. It’s time to recruit your first remote team and see if remote work is all it’s said to be. One caveat. Hiring a remote team is a bit different from the kind of recruiting you’re used to. You’ll need to adapt your recruitment process to the demands of the worldwide web. You’ll need to find the best remote workers, vet them, and make sur [...]
Read full entry

Do You Feel Stuck With Your Skills Training Strategy?

Posted by Eric Friedman

skills training_leftf

Frank, a woodcutter, applied for a job with a timber merchant. And he got it! The job was a really good one, so Frank was determined to do his best.  His boss gave him an axe and showed him the area to work in. The first day, Frank brought 21 trees back to the factory. “Congratulations,” the boss said. “Keep it up!” Very motivated by the boss’s words, Frank tried harder the next day. But he only brought back 17 trees. The third day he tried even harder, but he only brought back 10 trees. He went to the boss and apologized. "I don't understand what is going on." “When was the last time you sharpened your axe?”, asked the boss. “Sharpen? I have had no time to sharpen my axe. I've been too busy cutting down trees [...]
Read full entry

The Universal Skill All Employers Want

Posted by Chris Fields

universal skill_leftf

As an employer, you want a highly skilled workforce, and, as a human resource professional, your job is to find those highly skilled workers. Very few jobs require an employee to simply do one task alone in a cubicle. Work requires more from us than that. HR has the daunting task of figuring out which skills are most desirable in a multi-functional and collaborative work environment. There are ways to determine the specific skills for a specific job, and one of those ways is job analysis with skills assessments. Buy what is the universal skill most employers look for? Start Testing with the Next Generation of Skills Assessment Software There are over 6,000,000 open jobs in the United States right now, and, although unemployment is at [...]
Read full entry