CATEGORY: Recruiting

The latest ideas and innovations to help you find the best person for the job today. RSS-Feed

2018 Hospitality Trends and the Skills to Look for When Hiring Your Hospitality Staff

Posted by Eric Friedman

Summer is almost here, and the hospitality industry is booming. PwC’s forecast for 2018 anticipates that a stable economy and tax stimulus will help to support the highest occupancy level in the hospitality industry since 1981 and forecasts occupancy to grow to 66.1% for U.S. hotels. Therefore, as a hospitality employer, you should be prepared to see increased competition for skilled managers and employees. But that is not the only thing you should keep an eye-on. The trends in the hospitality industry are changing because of a new and passionate generation of travelers, the millennials. According to Cornell Center for Hospitality Research, the millennial generation will represent 50% of all travelers by 2025. Therefore, hotels need [...]
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Time to Hire and Train – a Never-ending Story in the World of HR

Posted by Eric Friedman

According to a Linkedin Report on 2018 Global Recruiting Trends, recruiters can more easily discover talent by focusing on diversity, new interviewing tools, data and artificial intelligence. In the following article we will discuss the interviewing tools and how they can leverage the time component from the selection process. Hunt Scanlon Media recently reported that employers will face increasing challenges to find and retain employees. These challenges begin with the hiring process: “Seventy five percent of employer responses stated that their hiring process, from initial interview to offer, takes more than three weeks, while the vast majority of professionals surveyed felt it should take two weeks at most.” eSkill Corporat [...]
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The Most In-Demand Skill Set of 2018 and How to Select It

Posted by Michael D. Haberman

In today’s world of ever increasing and changing technology, people often wonder what skill sets they will need to be successful in today’s job market. Of course, that begs the question: Are we talking about hard skills or soft skills? In 2018, and 2019, both types of skills will be necessary, so let’s take a look at both types. Hard skills If you were to survey several articles, you would find technical skills listed as being the most in-demand. In one large LinkedIn survey, the Top 10 hard skills desired include: Cloud and distributed computing Statistical analysis and data mining Middleware and integration software Web architecture and development frameworks User interface design Software revision control sy [...]
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How Can HR Address the Problem of Skilled Employee Shortage in an Organization?

Posted by Kamy Anderson

Up to a certain point, a startup or a small business (if it turns out to be a successful one) skyrockets, its progress charted as a vertical line with an arrow pointing upwards. Because of this initial growth, most businesses feel compelled to take on far more challenging projects – which usually leads to a “we just bit off more than we can chew” situation, causing the business to stumble. It’s no one’s fault in particular, and it’s everyone’s fault at the same time. New demands require new skills. To be capable of handling these new projects, your talented staff needs training and you need to take a close look at how you manage workflow. But how to get there quickly, before stakeholders give up on your business and [...]
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5 Innovative Ways to Select Quality Talent for Customer Service Positions

Posted by Kristina Minyard

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Without customers, businesses don’t exist! We can all agree that having someone to buy our products or services makes customer service a key component to a successful business. But all customer service does not have to be conducted the same way. Some key skills, however, contribute to excellent customer service across industries. Gregory Ciotti recently reviewed the 16 customer service skills that every employee needs. Beyond these foundational elements of customer service, what kinds of customer service, unique to your organization, do you aim to provide? You will need to take the time to evaluate what skills your employees need to reach those goals. These differentiators will help you determine what skills to recruit and test [...]
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5 (Illustrated) Customer Service Skills to Look for When Hiring Your Reps [PART 1]

Posted by Lisa Perrin

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There's SO much unreliable information about résumés out there—making it impossible to completely trust what you are reading. In addition, using interviews and detailed tests to reduce a large applicant pool is time-consuming and inefficient. So... what if you could: 1. Accurately screen for the most skilled candidates prior to in-depth interviewing 2. Increase the skills of your customer service staff while reducing turnover from poor hiring choices 3. Decrease the risk of discrimination litigation 4. Use objective, defensible data for hiring decisions. If you did that, you'd make better hires in less time, while reducing legal risk. To make these improvements, you need to enhance your candidate screening process [...]
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How Human Resource Professionals Can Hire Freelancers

Posted by Makeda Waterman

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Did you know 35% of the workforce are freelancers? The top organizations around the world are discovering the benefits of hiring freelancers who work in graphic design, writing, healthcare, human resources and consulting. Since freelancers are not company employees, you will not have to cover their vacation pay, employee benefits, and sick leave. If your company is considering finding freelancers to work on-site or from home, here are some effective ways to find top talent. 5 ONLINE RESOURCES TO FIND FREELANCERS Freelance Websites As a freelancer, I search for work opportunities on freelance websites. A few sites to consider are Freelancemyway, Upwork, and Guru. They offer a list of freelancers who have a variety of skills, along [...]
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The Best (and Worst) Tips for Managing Employees Older Than You

Posted by Chris Fields

Should you ever put a younger person in charge of older employees? How do you manage a team of people who are more experienced and older than you? Organizations need new employees and new leaders, but, sometimes, putting a younger or newer person in charge can cause quite a problem. New leadership makes some long-time employees feel insecure, which may cause them to shut down or try to sabotage their new leaders. New leaders are often thrown into the fire, unequipped and unprepared to manage an older and a more experienced team, so how does someone with less experience gain respect and lead employees who are skilled and older? START TESTING WITH THE NEXT GENERATION OF SKILLS ASSESSMENT SOFTWARE Worst Practices Before we discuss b [...]
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