CATEGORY: Management

Informative articles on the latest developments in management trends, to help you lead and inspire your employees to excel. RSS-Feed

Why Are Performance Reviews Important? Do They Really Work?

Posted by Jessica Miller-Merrell

employee performance evaluation

A performance evaluation is an opportunity for a manager and an employee to meet and discuss the employee's job performance, their performance goals, and organizational priorities. For employees, this process can be something they dread or look forward to. Despite being a star employee, there may be things you can still improve on, and receiving that type of feedback can make you feel like you’re being put in front of a firing squad. As new generations continue to enter the workforce, the way they receive feedback varies. The performance review is a long-established process that only works if both parties are comfortable with the information that is presented.  So why are they important, and do they really work? Employee performan [...]
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The Importance of Intercultural Skills

Posted by Eric Friedman

intercultural relations

As the modern workplace becomes more global, companies are putting a bigger emphasis on an employee’s intercultural skills in the office. Now more then ever, companies are no longer just looking for technical skills, they are also putting a greater focus on an employee’s ability to speak another language, demonstrate respect for others, and cope with cultural differences. Ipsos recently conducted a survey to help better understand how intercultural skills are considered, assessed, and developed in the modern workplace. The biggest challenge they found for employers was being able to find employees with adequate intercultural skills, and most companies do not provide a comprehensive level of training to develop such skills. The rese [...]
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Gamify Healthcare Compliance to Motivate Employees to be Healthier

Posted by Eric Friedman

gamify healthcare ping-pong

It’s no secret that healthy employees cost less. According to a recent Gallup poll, the cost of unhealthy employees is more than $153 billion annually in lost productivity. Gamification, introducing game-like elements and strategies, has been used in several different industries to help boost productivity and a company’s profit margin.  But if you’ve ever been one of those people who has no motivation to exercise, eat properly, watch your personal BMI & cholesterol, etc., you won’t be motivated by most incentive programs. So how can employees use gamification to encourage and motivate people like this and others? It’s quite possible that employers can create a game to help motivate employees to be healthier, but it’s s [...]
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Anniversaries are Workplace Celebration Moments

Posted by Eric Friedman

happy birthday

According to a recent Economic News Release, the average median tenure for workers aged 25 to 34 is 3.2 years, and for workers aged 65 and over it’s 10.3 years. Celebrating anniversaries at work is a boost to morale and makes for happy employees. Whether you choose to go all out with a potluck, or simply acknowledge the special day with a handshake and a heartfelt thank you, letting employees know they’re valued and appreciated is a classy move that improves your business. The benefits of celebrations go beyond the enjoyment of the party itself. Most employers don’t know exactly how to celebrate a work anniversary. For smaller companies, it might not be recognized at all. But sustaining good long-term employees is important for t [...]
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Re-Qualifying Your Workforce Can Make a Difference

Posted by Jessica Miller-Merrell

re-qualifying worker

Last week, I called my mother late in the evening to chat and was given a huge reminder that our world (and especially technology) moves at a fast pace. The trouble started when we were discussing a local business and she went to their website. On the right side of their page was their Twitter feed, which just so happened to have a tweet that my cousin wrote that was re-tweeted by the business. Now, to give you a little background, my mother has trouble even working her phone. According to her, every phone she gets somehow neglects to tell her she has texts or missed calls. I love her dearly, but the woman is technologically challenged. So you can imagine her surprise when she saw my cousin’s tweet on that company’s website. The [...]
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How to Work with Everyone at Work

Posted by Eric Friedman

personalities types office

Working with different personalities isn’t easy, but it’s always necessary. In today’s fast-changing corporate environment, personality types are mixed together at various levels, and it’s crucial that you learn how to spot and work with any you come across. Personality typing may be useful in your business, to help you understand people’s differences. In doing so, you’ll be able to develop more productive work teams and enhance communication. Take the good, the bad, and the ugly: we all have different styles of communicating and making our way around the workplace. As a manager or co-worker, having a better understanding of how personalities work will help you understand how to create a better and more efficient work env [...]
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How to Hire and Recruit for Call Centers & Customer Service

Posted by Jessica Miller-Merrell

call center women

With a greater focus being placed on customer service and a trend in slimming down to create a more efficient workplace, there has never been a more important time to recruit the right employees. Call centers and other customer service employees are critical to the success of any company. When dealing with customer-facing employees, a company will want to make sure it’s hiring smartly and efficiently.  Call center employees must possess certain qualities in order to be successful in a high-demanding phone-centric environment. Remaining Calm Under Pressure One of the key skills in a call center is the ability to remain calm under pressure and to be confident while communicating clearly. A call center employee is usually the first poin [...]
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Mastering Written Communication at Work

Posted by Eric Friedman

master written communication

In today’s workplace, effective communication makes all the difference in the world. Big and small companies are dedicating entire departments to making sure the inflow and outflow of communication is both accurate and representative of their company. Without being able to effectively communicate your business offerings, even though you might have the best product in the world, your business won’t survive. In order to help you master the art of written communication at work, we’ve come up with a few steps to follow. 1. Be Clear & Concise Work on being clear and concise when it comes to any form of written communication. You need to be able to impart information and instructions so that your employees will understand. If [...]
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