CATEGORY: Management

Informative articles on the latest developments in management trends, to help you lead and inspire your employees to excel. RSS-Feed

Anniversaries are Workplace Celebration Moments

Posted by Eric Friedman

happy birthday

According to a recent Economic News Release, the average median tenure for workers aged 25 to 34 is 3.2 years, and for workers aged 65 and over it’s 10.3 years. Celebrating anniversaries at work is a boost to morale and makes for happy employees. Whether you choose to go all out with a potluck, or simply acknowledge the special day with a handshake and a heartfelt thank you, letting employees know they’re valued and appreciated is a classy move that improves your business. The benefits of celebrations go beyond the enjoyment of the party itself. Most employers don’t know exactly how to celebrate a work anniversary. For smaller companies, it might not be recognized at all. But sustaining good long-term employees is important for t [...]
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Re-Qualifying Your Workforce Can Make a Difference

Posted by Jessica Miller-Merrell

re-qualifying worker

Last week, I called my mother late in the evening to chat and was given a huge reminder that our world (and especially technology) moves at a fast pace. The trouble started when we were discussing a local business and she went to their website. On the right side of their page was their Twitter feed, which just so happened to have a tweet that my cousin wrote that was re-tweeted by the business. Now, to give you a little background, my mother has trouble even working her phone. According to her, every phone she gets somehow neglects to tell her she has texts or missed calls. I love her dearly, but the woman is technologically challenged. So you can imagine her surprise when she saw my cousin’s tweet on that company’s website. The [...]
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How to Work with Everyone at Work

Posted by Eric Friedman

personalities types office

Working with different personalities isn’t easy, but it’s always necessary. In today’s fast-changing corporate environment, personality types are mixed together at various levels, and it’s crucial that you learn how to spot and work with any you come across. Personality typing may be useful in your business, to help you understand people’s differences. In doing so, you’ll be able to develop more productive work teams and enhance communication. Take the good, the bad, and the ugly: we all have different styles of communicating and making our way around the workplace. As a manager or co-worker, having a better understanding of how personalities work will help you understand how to create a better and more efficient work env [...]
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How to Hire and Recruit for Call Centers & Customer Service

Posted by Jessica Miller-Merrell

call center women

With a greater focus being placed on customer service and a trend in slimming down to create a more efficient workplace, there has never been a more important time to recruit the right employees. Call centers and other customer service employees are critical to the success of any company. When dealing with customer-facing employees, a company will want to make sure it’s hiring smartly and efficiently.  Call center employees must possess certain qualities in order to be successful in a high-demanding phone-centric environment. Remaining Calm Under Pressure One of the key skills in a call center is the ability to remain calm under pressure and to be confident while communicating clearly. A call center employee is usually the first poin [...]
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Mastering Written Communication at Work

Posted by Eric Friedman

master written communication

In today’s workplace, effective communication makes all the difference in the world. Big and small companies are dedicating entire departments to making sure the inflow and outflow of communication is both accurate and representative of their company. Without being able to effectively communicate your business offerings, even though you might have the best product in the world, your business won’t survive. In order to help you master the art of written communication at work, we’ve come up with a few steps to follow. 1. Be Clear & Concise Work on being clear and concise when it comes to any form of written communication. You need to be able to impart information and instructions so that your employees will understand. If [...]
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The Telecommuting v. Working at the Office Debate – Which is Better?

Posted by Jessica Miller-Merrell

telecommuting working office

Following the announcement of Yahoo’s CEO Marissa Mayer to rid the company of telecommuting altogether, let’s talk about valid reasons and circumstances in which working from home could be more productive and efficient than working at the office. Who benefits the most from telecommuting versus working in the office? Analyses at Best Buy, British Telecom, Dow Chemical and many other companies have found that teleworkers are 35% to 45% more productive. American Express found that its teleworkers produced 43% more than their office-based counterparts. So which is better? The major debate about allowing workers to work from home versus in their office is based heavily on productivity levels. Most companies report higher levels of produ [...]
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5 Steps to Identify an Organizational Skills Gap, and Where to Begin

Posted by Jessica Miller-Merrell

organizational skills gap

As the workplace evolves, employees are being charged with learning new skills, developing old skills, and learning to be proficient in all areas across the board. Workplace efficiency could mean combining two jobs into one, even if a current employee lacks a certain skill, or expanding the job role of one individual to prevent a future hire. To stay on top in our changing world, skills testing allows employers to see where their employees stand in reference to specific skill sets. A recent report showed that a growing skills gap is the cause of many hiring woes and challenges faced by recruiters.  We’ll discuss how organizations can use workplace skills testing to help identify current employee and team skills gaps, so that manage [...]
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Challenge Accepted. How Skills Testing Motivates Your High Potential Employee

Posted by Eric Friedman

skills testing climbing wall

Taking a page from the popular sitcom How I Met Your Mother, Barney Stinsen never steps away from any challenge thrown his way.  His famous phrase, “Challenge accepted,” serves as a reminder that by pushing and motivating our employees, using triggers that they define as important, we can get the best out of our employees. By placing faith in our employees, we can drive them to become better employees through skills testing and training. Skills testing can be used not only to recruit good employees, but also to help retain talented workers who might be easily bored. According to Forbes, one of the reasons that that top talent leaves a company is because their company fails to offer great work. Good people want to be challenged. Wh [...]
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