CATEGORY: Employee Relations

Tips and ideas for creating a positive workplace culture that fosters productivity as well as job satisfaction. RSS-Feed

What Should You Do If You’ve Been Outperformed by a New Hire?

Posted by Annie Grace Wilson

externally hiring vs promotion

Your employees’ morale will be impacted when they know that a colleague is doing a better job than they are and earning more appreciation from the boss. This is doubly true if that colleague is a new hire, just appointed to a similar role. The motivation of new employees can be intense: They perform the job’s tasks with all the dedication and enthusiasm of someone who is beginning a new life, and if they are just joining the work-force, they are often ecstatic as they work toward their first paycheck. Other new hires may shine, not just through enthusiasm, but through what seems to be a natural talent for performing the job in a better and faster way. If a new employee is of this stripe, then a company veteran might have to struggle t [...]
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What is more important: Knowledge, Skills or Abilities? Can you choose?

Posted by Michael D. Haberman


Most human resources professionals and managers are familiar with the acronym KSAs, which stands for knowledge, skills, and abilities. We hire on the basis of KSAs. We promote on the basis of KSAs, generally anyway. Often these terms are used almost interchangeably, or in just one big mouthful of KSAs, without making a distinction between the terms. Distinctions are important, however, particularly if you are trying to determine the traits a candidate or employee possesses. Let’s look at the distinctions. Knowledge According to, knowledge is defined as: Acquaintance with facts, truths, or principles, as from study or investigation; general erudition. I will illustrate with a personal example. In my younger days, I [...]
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The Cost of Losing Employees (And How to Avoid It)

Posted by Brandie Hinen

employee leave__leftf

Losing an employee is never easy -- but it happens. People change industries, find “better for them” jobs, or go to work for themselves. But many organizations don’t realize how costly employee turnover is! First, losing an employee hurts your bottom line. Period. Experts estimate it costs at least twice an employee’s salary to find and train a replacement. Josh Bersin from Deloitte believes the cost of losing an employee can range from tens of thousands of dollars to two times the employee’s annual salary. You read that right. Some HR managers I know say it takes them longer than finding the right person to fill a position than it took for them to find their own job! Another way losing an employee can cost you is by neg [...]
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Valid Testing Lowers the Risk of Discrimination Suits

Posted by Michael D. Haberman

valid testing

What is the purpose of an employment test? The answer: to reduce the number of candidates for a position, thus making the selection process more manageable. Unfortunately, using an improper test will potentially make the process more biased and put the organization using the improper test at risk for litigation if the test is proven unreliable. “Tests”, be they cognitive tests or tests of physical ability, can be used, and have been used, to screen candidates out of a position. The Equal Employment Opportunity Commission (EEOC) has guidelines requiring tests, and also interviews, be both valid and reliable. This means that a test needs to actually test what it claims to be testing, and it has to do so time after time. The test must al [...]
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Why Skills Testing Is the Key for Successful Employee Retention

Posted by Kristina Minyard

The online technology to acquire and assess professional skills is constantly improving and increasingly being adopted by human resource departments.  This should move hiring away from being driven by networking power to being driven by skills meritocracy. That’s why a critical step in your hiring process should be skills testing. Leaving this step out of your most important function (recruiting and retaining the best talent) could be setting your organization and your candidates up for failure. According to professor Michael Watkins, 58% of the highest priority hires fail in first 18 months. Unmet expectations are really the culprit here, so you want to do everything you can to effectively communicate and demonstrate expectations [...]
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Should You Recruit Internally or Externally?

Posted by Chris Fields

personalized employee training

It is an age-old HR debate: Should you recruit talent internally or externally? Most HR professionals would probably say, “It depends.” Well, by the end of this article, I will give you my definitive position on the subject, but first, let’s define both options and layout some pros and cons for each. What is internal versus external recruiting? Internal recruiting is the practice of looking for talent within the organization to fill open positions, also known as succession planning. With turnover being very high and tenure being at an all-time low, it’s hard to adequately succession plan. This makes it harder to develop internal talent within the company and facilitates external recruiting, opening the search for talent to o [...]
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The Formula That Will Find Your Next Sales Rep

Posted by Eric Friedman

Who would ever pay $4 for an ordinary rock? Well, about 1.5 million people. That’s how many “pet rocks” from Rosarito Beach Gary Dalh sold in only 6 months in 1975. His idea came while his friends were complaining about their pets. Gary joked that the best pet would be a rock. Then he took his idea seriously, presented ordinary rocks as animals, and described all the advantages of having a rock as a pet: You don’t have to walk it, you don’t have to feed it, it doesn’t get sick, it doesn’t die. Many people agreed those rocks were the perfect pets, and Gary managed to sell 1.5 million rocks. Who wouldn’t want to hire Gary as a sales representative? A great salesperson who brings in peak revenue month after month does [...]
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Discrimination in the Workplace can sneak into the Best Intentioned Hiring practice

Posted by Eric Friedman

avoid employment law issues

How to Avoid this Pitfall and the Resulting Litigation A grocery distribution company needed to hire warehouse workers where the job required lifting 50 lb. boxes, so they conducted a mechanical handle-pulling test on a pool of candidates. They gave the person who could lift the most weight beyond 50 pounds the highest score and ranked that person as “the most job-fit.” The test for upper body strength was valid given the lifting tasks. The test lifting against mechanical resistance to simulate box lifting was a valid test. However, the implementation (scoring) that screened-in those who lifted the most weight was NOT valid because the job only required that the worker needed to lift 50 lb. boxes. Moreover, such a test discrim [...]
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