CATEGORY: Employee Relations

Tips and ideas for creating a positive workplace culture that fosters productivity as well as job satisfaction. RSS-Feed

How to Assess Coding Skills (if you have little coding knowledge yourself)

Posted by Kristina Minyard

Hiring is one of the most important pieces of an organization’s success, so it’s imperative we test candidates for the skills they will be required to use on the job. Taking the step of skills testing to ensure candidates can perform at the level your organization needs will increase your chance of retaining those employees while ensuring you build a team who can get the job done. An ongoing question in the hiring community is “How do recruiters source and screen candidates in a field where they have no hands-on experience?” It’s unreasonable to expect a recruiter to have hands-on experience representing every field your company will hire candidates for, so it’s necessary to equip your recruiting team with the right knowledge [...]
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5 (Illustrated) Best Practices When Screening for Customer Service Reps [PART 2]

Posted by Lisa Perrin

In the first part of this article we identified the five most valuable skills you need to look for when hiring your customer service representatives. Once you've identified these skills, the question remains: “How can you find all these skills in ONE person?”. Invest in relevant, valid skills testing Enhance your candidate screening process by creating an effective system. The most important drivers of validity and predictiviness is the relevance of a test to a job requirement. Not everyone is going to be a good fit, and some candidates may be over-qualified. This is why focusing on the skills, hard and soft, needed for the job is especially important when it comes to recruiting for customer service positions. Administering skills [...]
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10 HR Trends to Watch in 2018

Posted by Kristina Minyard

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As we close out another year, we don’t have much time to kick up our feet before we have to get hard to work on our 2018 goals. We’ve put together a list of 10 HR Trends for 2018 to keep your eye on. 1. Artificial Intelligence AI is making its way into our organizations’ day-to-day operations, and that means your HR department, too. AI is already invisibly working for your department (think of something as small as the spam filter on your email), and 2018 is going to be its year to come to the forefront of your strategy. Before you close your screen and run off scared, make it a priority to understand artificial intelligence and how it enhances work versus threatening human jobs. For example how often do you log on to a site t [...]
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When Tech Skills Requirements Move too fast

Posted by Payel

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The biggest challenge companies face is keeping their workers up to date with skills as technologies evolve so that they can continue efficiently providing services to their customers. In last couple of decades, technology has evolved at a rapid speed. Not only companies, but also the workers are finding it difficult to keep pace. Taking a proactive stance is the best solution. To give you an idea about how quickly technology is evolving, let’s have a quick look at the evolution of Java. With every version release, new features get added, and sometimes the functionality and syntax also change. Hence, even an expert in Java SE 8 might confront challenges when first using Java SE 9. Proficiency in technology use that is considere [...]
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What Should You Do If You’ve Been Outperformed by a New Hire?

Posted by Rajesh Bihani

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Your employees’ morale will be impacted when they know that a colleague is doing a better job than they are and earning more appreciation from the boss. This is doubly true if that colleague is a new hire, just appointed to a similar role. The motivation of new employees can be intense: They perform the job’s tasks with all the dedication and enthusiasm of someone who is beginning a new life, and if they are just joining the work-force, they are often ecstatic as they work toward their first paycheck. Other new hires may shine, not just through enthusiasm, but through what seems to be a natural talent for performing the job in a better and faster way. If a new employee is of this stripe, then a company veteran might have to struggle t [...]
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What is more important: Knowledge, Skills or Abilities? Can you choose?

Posted by Michael D. Haberman

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Most human resources professionals and managers are familiar with the acronym KSAs, which stands for knowledge, skills, and abilities. We hire on the basis of KSAs. We promote on the basis of KSAs, generally anyway. Often these terms are used almost interchangeably, or in just one big mouthful of KSAs, without making a distinction between the terms. Distinctions are important, however, particularly if you are trying to determine the traits a candidate or employee possesses. Let’s look at the distinctions. Knowledge According to Dictionary.com, knowledge is defined as: Acquaintance with facts, truths, or principles, as from study or investigation; general erudition. I will illustrate with a personal example. In my younger days, I [...]
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The Cost of Losing Employees (And How to Avoid It)

Posted by Brandie Hinen

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Losing an employee is never easy -- but it happens. People change industries, find “better for them” jobs, or go to work for themselves. But many organizations don’t realize how costly employee turnover is! First, losing an employee hurts your bottom line. Period. Experts estimate it costs at least twice an employee’s salary to find and train a replacement. Josh Bersin from Deloitte believes the cost of losing an employee can range from tens of thousands of dollars to two times the employee’s annual salary. You read that right. Some HR managers I know say it takes them longer than finding the right person to fill a position than it took for them to find their own job! Another way losing an employee can cost you is by neg [...]
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Valid Testing Lowers the Risk of Discrimination Suits

Posted by Michael D. Haberman

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What is the purpose of an employment test? The answer: to reduce the number of candidates for a position, thus making the selection process more manageable. Unfortunately, using an improper test will potentially make the process more biased and put the organization using the improper test at risk for litigation if the test is proven unreliable. “Tests”, be they cognitive tests or tests of physical ability, can be used, and have been used, to screen candidates out of a position. The Equal Employment Opportunity Commission (EEOC) has guidelines requiring tests, and also interviews, be both valid and reliable. This means that a test needs to actually test what it claims to be testing, and it has to do so time after time. The test must al [...]
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