CATEGORY: Assessments

How the latest developments in online skills testing and assessments can help your organization find and keep the best talent out there. RSS-Feed

Why Is It So Hard to Find Talented and Skilled Employees?

Posted by Chris Fields

It is not a myth! The “Skills Gap” is real. But the question is why? If you speak to job seekers, they will tell you they are talented and skilled, yet no one calls them back. Yet, when speaking with recruiters and companies who are actively looking to hire, they say it is very difficult for them to find quality talent. What do employers look for in a candidate? Some of you will say experience, others will say skill, and then there are those that will say personality. The answer is yes to all of those things—plus education and interpersonal skills. Employers are looking for the complete package: someone who is intelligent, educated, and skilled, knows how to communicate, and has a great personality. Someone who is proactive, crea [...]
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5 Innovative Ways to Select Quality Talent for Customer Service Positions

Posted by Kristina Minyard

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Without customers, businesses don’t exist! We can all agree that having someone to buy our products or services makes customer service a key component to a successful business. But all customer service does not have to be conducted the same way. Some key skills, however, contribute to excellent customer service across industries. Gregory Ciotti recently reviewed the 16 customer service skills that every employee needs. Beyond these foundational elements of customer service, what kinds of customer service, unique to your organization, do you aim to provide? You will need to take the time to evaluate what skills your employees need to reach those goals. These differentiators will help you determine what skills to recruit and test [...]
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5 (Illustrated) Customer Service Skills to Look for When Hiring Your Reps [PART 1]

Posted by Lisa Perrin

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There's SO much unreliable information about résumés out there—making it impossible to completely trust what you are reading. In addition, using interviews and detailed tests to reduce a large applicant pool is time-consuming and inefficient. So... what if you could: 1. Accurately screen for the most skilled candidates prior to in-depth interviewing 2. Increase the skills of your customer service staff while reducing turnover from poor hiring choices 3. Decrease the risk of discrimination litigation 4. Use objective, defensible data for hiring decisions. If you did that, you'd make better hires in less time, while reducing legal risk. To make these improvements, you need to enhance your candidate screening process [...]
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eSkill Team Scoring – The Ultimate Collaborative Assessment Solution

Posted by Eric Friedman

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A digital marketing company identified a new development opportunity and was looking for a copywriter capable of taking control of all content creation. So, they came up with a test for the job.  The candidates’ task was to write the content marketing plan for the company. Keen to understand how the candidates would approach the task, company asked applicants to prepare a short summary proposal to be evaluated. Key marketing team members will judge the applicants’ proposals, using a variety of criteria: persuasive language, grammar, marketing skills, communication skills, creative approach and structure of ideas. Is it possible for the marketing team to evaluate this kind of application in an unbiased and systematic manner? Y [...]
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The struggle with skills testing is real. What our customers say about eSkill…

Posted by Eric Friedman

Janet Bryan is the District Manager at Universal Staffing, Inc. She shares how her company struggled with skills testing before switching to eSkill. “It’s been a couple of years since we used Prove It! One of the issues we had in using Prove It! was that it was technically very glitchy.”    Imagine this… “We would send the tests to a candidate and expect them to take them over the weekend or even overnight. We’d come in Monday, or the next morning, to see that there were NO scores.  When we would contact the applicant to find out why, and they would tell us something like… ‘The program froze mid-test and I couldn’t continue” or “I never even got a link to start!” We would sometimes have to email a link [...]
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How Can Behavioral Assessments Help You Make Better Hires?

Posted by Kelly Barcelos

Hiring new candidates to fill a certain role can often seem like a game of hit-and-miss. You hope you’ve made the right decision rather than costing the company more money, time, and resources by making a bad hire. But is there a way to take the guesswork out of it? Modern technology offers many solutions for better hiring, including online recruitment software that automatically filters applications based on quantifiable factors such as skills, education and experience. However, you should combine these tools with behavioral assessments to make sure you’re hiring the right candidate for each role. START TESTING WITH THE NEXT GENERATION OF BEHAVIORAL ASSESSMENTS Here’s how behavioral assessments can help you improve hiring deci [...]
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The Best (and Worst) Tips for Managing Employees Older Than You

Posted by Chris Fields

Should you ever put a younger person in charge of older employees? How do you manage a team of people who are more experienced and older than you? Organizations need new employees and new leaders, but, sometimes, putting a younger or newer person in charge can cause quite a problem. New leadership makes some long-time employees feel insecure, which may cause them to shut down or try to sabotage their new leaders. New leaders are often thrown into the fire, unequipped and unprepared to manage an older and a more experienced team, so how does someone with less experience gain respect and lead employees who are skilled and older? START TESTING WITH THE NEXT GENERATION OF SKILLS ASSESSMENT SOFTWARE Worst Practices Before we discuss b [...]
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2018 Talent Acquisition Trends You Need to Know

Posted by Makeda Waterman

A human resource recruiters job will be full of innovation in the New Year. The Statistics Portal is projecting that 154 million employees in the United States will be employed in 2018. As organizations focus on ways to find younger and top-tier talent, work productivity in HR will increase as technology assists HR with time-consuming responsibilities. The next time you are invited to a meeting to improve the way your department functions, bring a few of these ideas with you. 1.Telecommute Work Opportunities In her Uptowork article, Natalie Severt writes about how work-from-home job opportunities help to engage and retain millennial workers. About 30 percent of the workforce works from home, and offering this flexibility as a recruit [...]
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