CATEGORY: Assessments

How the latest developments in online skills testing and assessments can help your organization find and keep the best talent out there. RSS-Feed

5 (Illustrated) Customer Service Skills to Look for When Hiring Your Reps [PART 1]

Posted by Lisa Perrin

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There's SO much unreliable information about résumés out there—making it impossible to completely trust what you are reading. In addition, using interviews and detailed tests to reduce a large applicant pool is time-consuming and inefficient. So... what if you could: 1. Accurately screen for the most skilled candidates prior to in-depth interviewing 2. Increase the skills of your customer service staff while reducing turnover from poor hiring choices 3. Decrease the risk of discrimination litigation 4. Use objective, defensible data for hiring decisions. If you did that, you'd make better hires in less time, while reducing legal risk. To make these improvements, you need to enhance your candidate screening process [...]
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eSkill Team Scoring – The Ultimate Collaborative Assessment Solution

Posted by Eric Friedman

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A digital marketing company identified a new development opportunity and was looking for a copywriter capable of taking control of all content creation. So, they came up with a test for the job.  The candidates’ task was to write the content marketing plan for the company. Keen to understand how the candidates would approach the task, company asked applicants to prepare a short summary proposal to be evaluated. Key marketing team members will judge the applicants’ proposals, using a variety of criteria: persuasive language, grammar, marketing skills, communication skills, creative approach and structure of ideas. Is it possible for the marketing team to evaluate this kind of application in an unbiased and systematic manner? Y [...]
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The struggle with skills testing is real. What our customers say about eSkill…

Posted by Eric Friedman

Janet Bryan is the District Manager at Universal Staffing, Inc. She shares how her company struggled with skills testing before switching to eSkill. “It’s been a couple of years since we used Prove It! One of the issues we had in using Prove It! was that it was technically very glitchy.”    Imagine this… “We would send the tests to a candidate and expect them to take them over the weekend or even overnight. We’d come in Monday, or the next morning, to see that there were NO scores.  When we would contact the applicant to find out why, and they would tell us something like… ‘The program froze mid-test and I couldn’t continue” or “I never even got a link to start!” We would sometimes have to email a link [...]
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How Can Behavioral Assessments Help You Make Better Hires?

Posted by Kelly Barcelos

Hiring new candidates to fill a certain role can often seem like a game of hit-and-miss. You hope you’ve made the right decision rather than costing the company more money, time, and resources by making a bad hire. But is there a way to take the guesswork out of it? Modern technology offers many solutions for better hiring, including online recruitment software that automatically filters applications based on quantifiable factors such as skills, education and experience. However, you should combine these tools with behavioral assessments to make sure you’re hiring the right candidate for each role. START TESTING WITH THE NEXT GENERATION OF BEHAVIORAL ASSESSMENTS Here’s how behavioral assessments can help you improve hiring deci [...]
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The Best (and Worst) Tips for Managing Employees Older Than You

Posted by Chris Fields

Should you ever put a younger person in charge of older employees? How do you manage a team of people who are more experienced and older than you? Organizations need new employees and new leaders, but, sometimes, putting a younger or newer person in charge can cause quite a problem. New leadership makes some long-time employees feel insecure, which may cause them to shut down or try to sabotage their new leaders. New leaders are often thrown into the fire, unequipped and unprepared to manage an older and a more experienced team, so how does someone with less experience gain respect and lead employees who are skilled and older? START TESTING WITH THE NEXT GENERATION OF SKILLS ASSESSMENT SOFTWARE Worst Practices Before we discuss b [...]
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2018 Talent Acquisition Trends You Need to Know

Posted by Makeda Waterman

A human resource recruiters job will be full of innovation in the New Year. The Statistics Portal is projecting that 154 million employees in the United States will be employed in 2018. As organizations focus on ways to find younger and top-tier talent, work productivity in HR will increase as technology assists HR with time-consuming responsibilities. The next time you are invited to a meeting to improve the way your department functions, bring a few of these ideas with you. 1.Telecommute Work Opportunities In her Uptowork article, Natalie Severt writes about how work-from-home job opportunities help to engage and retain millennial workers. About 30 percent of the workforce works from home, and offering this flexibility as a recruit [...]
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Create Equitable and Culturally Responsive Assessment Tests

Posted by Chris Fields

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Here is a challenge for you: Try to produce a skills test that is both equitable and culturally responsive. It may sound simple, but designing a skills assessment that does not disparately impact one group or another is impossible. It simply can’t be done, right? All tests are culturally biased, are NOT equitable, and lend themselves to SOME sort of bias, don’t they? This is a hot topic with today’s multicultural workforce, and HR is in the middle of the conversation. The Importance of Equitable Testing Human resource professionals are tasked by their companies and clients to find, recruit, and acquire the best talent in the labor force. One of the ways HR professionals do this is by administering talent assessment tests to candid [...]
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Built To Find Your 2018 Star Employee – eSkill Skills Testing

Posted by Eric Friedman

eSkill is a trusted expert in online skills testing for assessing the skills of job candidates and current staff. Employers like GE, Coca-Cola, 1-800 Contacts, and Paychex use eSkill to accurately assess their candidates for faster and better fitting hires, or to determine who needs specific training. If your job involves hiring, you know that your core challenge is… meaningfully prioritizing tens, hundreds, or even thousands of applications. Selecting the best candidates at each step in the process in a fast, data-driven, and compliant way is a goal for any competitive organization. Keywords and resume claims are tough to substantiate, and most available tests are unwieldy and not fully relevant to the job. If your selection [...]
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