CATEGORY: Assessments

How the latest developments in online skills testing and assessments can help your organization find and keep the best talent out there. RSS-Feed

How to Create Outstanding Customer Service

Posted by Eric Friedman

customerservice_leftf

A lot of companies claim to be customer focused today. But what does that really mean? It entails going beyond the standard “the customer is always right” mentality, in order to exceed customer expectations. Being customer-focused today depends on providing outstanding customer service. While a satisfied customer may return, he or she may also go elsewhere. How can you develop customer loyalty? You need to provide service that exceeds expectations and goes above and beyond what is required. It helps to think in terms of developing a relationship with customers by paying attention to what their needs are and what they may be in the future. Empower your employees to self-direct themselves. Even after completing the initial assessme [...]
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Candidates with Klout Score Under 35 Need Not Apply

Posted by Jessica Miller-Merrell

social media klout score

'>'> Pre-Employment Assessments Offer Companies Hiring Social Media Managers an Alternative to Klout. Hiring is hard. It’s even harder when recruiting and interviewing for positions requiring skill sets and qualifications unfamiliar to the hiring manager. This is especially true with positions that elicit lots of response, such as a social media or community manager. A job posting of this kind could result in hundreds – if not thousands -- of resumes. Where does one begin vetting and filtering to select the top 7 candidates? Companies like Salesforce are using a popular social media measurement and online influence tool called Klout to qualify their candidates. The hiring giant recently posted a job for a community manager posit [...]
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