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Golden Rules to Follow in an HR Crisis

Posted by Jessica Miller-Merrell

golden rules

A sudden crisis at the workplace—a financial shock or a scandal of some sort—can be devastating for a company. Even worse is going through a crisis without any type of plan in place or rules to follow. When a crisis arises, the time it takes to respond can have a huge impact on the outcome. Having a plan in place is the best insurance you can have to protect your company from unexpected events. Creating guidelines and a framework for handling the most common problems to arise can save a company’s image, or even the company itself. Here are a couple of golden rules to follow when developing a plan to minimize the detrimental effects of a crisis.

Human resources departments need to be on top of company staffing levels at all times, so that the staff is adequate for company needs, but isn’t so large that it compromises the company’s financial health. When a company shows the first signs of being unprofitable, it’s up to human resources to lead the reevaluation process to see where the workforce can be cut. This can be one of HR’s biggest, and knowing how to respond appropriately will save time and money.

Think Long Term

In the moment of a crisis, quick action may be needed to immediately reduce costs. This is generally true, but in order to do this efficiently, you must have a long-term plan in place. One important golden rule to follow is to always think of the long-term effects of staffing decisions. When your company comprises several hundred or even thousands of jobs, it’s imperative to know which jobs are critical and which can be combined or eradicated altogether to save the company money. It may sound harsh, but in times of economic uncertainty, being able to reduce costs quickly and effectively can save a company from disaster.

A recent survey conducted by the Boston Consulting Group surveyed 883 managers to show which HR measures are applied in a time of crisis. Some 69% of respondents identified cutting back on recruiting as the number one approach. Following in a close second was letting go of full-time employees. In recent news, gaming conglomerate Zynga let go of a large percentage of their staff in order to save the company from declining profits. You need to be ready ahead of time to implement this type of strategy in order keep things streamlined and efficient when letting go of staff.

So the first golden rule to follow in an HR crisis is to think long-term. Acting in the moment and cutting crucial positions without a second thought or terminating too many employees can have the opposite effect and send the company in another tailspin.  Then, you’ll have to scramble to rehire—something a human resources department never wants to go through. So, next time you find yourself in crisis make sure to think about what is may happen next and prepare a long-term strategy instead of trying to apply any quick fixes.

Tell the Truth

When I was younger I was always told to tell the truth no matter what. Our second golden rule is to do just that. If you’re trying to cover something up in a time of crisis it’s only going to get worse when the truth gets out. Focusing on being a trustworthy company and building personal relationships will do nothing but good for your company’s image.

Our second golden rule is to have a good spokesperson to tell your message. This person must be accessible and ready at all times to step up. It has to be someone who shows integrity and compassion, and is able to connect with the media. Especially in a time of crisis, you need someone who can present the perfect image for your company.

Dealing with a crisis doesn’t have to be the end of the world. With these golden rules in place, you’ll be able to handle any type of situation that arises. Having a solid long-term strategy in place for when issues do arise, and a good spokesperson who’s prepared to tell the truth no matter what will help your company weather any storm, to not only survive but even thrive after the crisis has passed.

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About Jessica Miller-Merrell

Author

Jessica is listed as the 2nd most influential recruiter online and as the 8th most powerful woman on Twitter. She is the author of Tweet This! Twitter for Business, a how-to business guide for Twitter users. She also writes for a number of leading publications, including Fortune, HR Magazine, SmartBrief, and HR Executive Magazine.

5 COMMENTS Join the discussion
  • Diana July, 15, 2013

    In a situation that puts a company at risk you have to think through every single motion, like a chess player and try to appraise what kind of effect it may have on your company. Otherwise you may win a battle, but lose the war.

    • Iris August, 08, 2013

      Right on, Diana! It looking at the whole picture and responding intricately.

  • Will July, 16, 2013

    I think you have to concentrate on keeping best employees, because they are able to get the company through the crisis by pushing the sales, expanding market, etc. You may also try to encourage less bright performers to work at the verge of their abilities in order to survive the termination period.

  • Kamilla July, 18, 2013

    From my experience, if you chose a people-centered model and try to save as much employees as possible it will bounce back with positive outcome. When employees notice that you fight for them and on the same side with them, they’ll show the miraculous persistency and effectiveness.

  • Max July, 19, 2013

    I think you have to simply block your human factor in a crucial situation and soberly calculate and evaluate what employees should stay and who has to leave. I don’t mean that we should put a price tag on every employee, but we should understand that it’ll be better to sacrifice few employees in order to save dozens or hundreds of them.

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Guest July, 19, 2013